It’s not science fiction,” stresses Jessica DeCanio, head of Claims Training for Farmers Insurance’s University of Farmers. And Royal Bank of Canada turned to gamified microlearning to help familiarize front-line employees with mobile banking. Hand & Stone implemented Jeopardy!-like mobile games to help employees improve knowledge retention and increase sales.
Farmers Insurance uses virtual reality to put claims adjusters in water-damaged homes.
“Just do it!” is the advice three companies give when it comes to utilizing games and simulations for training.
